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As soon as I entered the room I rang reception to let them know that I was not going to be staying in this room and I wanted to be moved I was told I had 2 options because they were fully booked, go and get a full refund which would take 3 days to credit back into my account or stay and receive £20 off my next visit….next visit hahaha I think not I would never stay in this hotel again so after some exchanged words between myself and a receptionist who thinks she owns the hotel and a Deputy Manager who said there is nobody above her so not quite sure why she has deputy before manager but there we are I was told under no circumstances that I could be moved and was told that the room I was given had been upgraded and when I questioned that I was told it had a new headboard so after some thought of taking that off the wall and sleeping on that I decided to take the refund and leave, I managed to find a beautiful b&b just down the road so please give this place a very wide berth unless of course your staying for Halloween then it would fit the bill perfectly. Please do not waste your time or money booking this hotel, the room I was given was nothing short of appalling, dirty blood stained bedding, dirty toilet, dirty furniture and the most disgustingly rank carpet I have ever had the misfortune to tread on. I hope you will return again in the future. I am sorry to read the meal did not meet your expectations I will investigate this further as we usually have very good reviews concerning your food and service. Thank you for your review, I am happy to read you enjoyed the spa and pool. Spa was nice though :)Ĭarolyn Powell, General Manager at Best Western Heronston Hotel & Spa, responded to this review Our visit would have been a lot better if we had not even attempted a trip to the bar. Ended up having to order a dominos which was very nice and did meet expectations. Very disappointed having high expectations from the hotel and having paid quite a lot for these meals. My Turkey sandwich however consisted of a slice of processed turkey from the supermarket in between two slices of bread smeared with stuffing/ glue smeared with butter. He ordered a burger, chips were nice but the burger looked extremely poor quality and cheap even though it wasn't. Was an extreme disappointment as my partner and I were both very hungry. Had better food for lunch from Wetherspoons. Paid £30 for food that was extremely poor quality. Pool and spa was nice however was not impressed at all with the food from the bar. On New Year's Eve dinner must be booked in advance. From the 24th December until 1st January there will be a limited food service. Our Restaurant will be closed on Friday and Saturday nights in December due to Christmas Party events taking place. on 22nd September, only bedroom reservations from guests living in the County Borough or travelling into the County Borough for business purposes only until further notice. A local lockdown is in place around Bridgend County Borough from 6 p. Dogs are only allowed in the guest rooms and lounge area (not areas with food). The Best Western Heronston Hotel & Spa is close to everything in South Wales and is an ideal place to stay near Swansea. We are able to offer a flexible range of conference facilities and our coordinators are delighted to assist you in organizing your event. The Best Western Heronston Hotel & Spa is also a great place to hold a conference, being halfway between Swansea and Cardiff. Our leisure club and spa offer an indoor heated pool, spa treatment rooms, sauna, steam room, spa pool and fully equipped gym. Whether you're here for business or pleasure, there is plenty of opportunity to relax. Just minutes away from the Glamorganshire heritage coastline, the vibrant capital of Cardiff and the cosmopolitan coastal city of Swansea, you'll be in a great position to see Wales at its very best. Our modern, pet-friendly hotel in Bridgend boasts a range of rooms and full leisure facilities, but it's our prime location that really sets us apart. You'll be near both coast and countryside – but within easy reach of the city too. The hotel is delightfully located in a semi-rural area, but only half a mile from Bridgend town center and minutes from Junction 35 of the M4. The Best Western Heronston Hotel & Spa is a fantastic place to stay near Swansea. The spa is open Wednesday through Sunday and spa treatments available at additional charge, must be pre-booked. The swimming pool and gym are open, but time slots must be pre-booked. Some amenity restrictions in place please check with the hotel for details. Room service breakfast, dinner, and drinks will be available. The Best Western Heronston Hotel & Spa is currently accepting bookings from key workers and the hotel has also re-opened to Welsh residents.